Responsibilities: Virtual Call Center Customer Account Specialist
Salary : $15.00 – $17.50 an hour
Company: Cox Communications Inc
Educational requirements: High School Diploma
What You’ll Do
People will confuse you with a bona fide rock star, and not just because youre sporting a headset microphone. Customers are looking for someone who can make their life better, while making the process friction-free. Your ability to combine your training, skills, resources and tools into superior service make that a mighty probable proposition.
For this job, youll answer the call to:
- Assess customers needs, suggesting products & services for their home & business needs.
- Adjust billing, negotiate claims, and arrange product substitutions/returns.
- Manage customer concerns while meeting goals in Serving, Solving, and Selling
- Remain current on Cox Business products and services
- Own the customer experience
- High school diploma, GED or relevant work experience.
- 6 months experience using a computer and navigating multiple screens.
- 1 or more years customer service experience.
- You must live within the Baton Rouge and surrounding communities.