Customer Service Jobs from Home | Customer Support Specialist Jobs Vacancy for Beginners Apply Now

By | April 13, 2022

Job Responsibilities : Customer Support Specialist

Salary : $15 per hour

Company : The New York Times

Location : Remote


  • Provide an effortless customer care experience through inbound and outbound phone email chat and social support.
  • Identify the cause of problems quickly and methodically and determine the best solution.
  • Work with partner teams to troubleshoot customer problems advocating tirelessly where necessary to ensure customers have the best experience possible.
  • Triage difficult customer issues be the first to notice trends in customer complaints and communicate those trends to the respective internal team.
  • Support our outsourced teams with advanced questions.
  • Close the loop with customers and future-solve problems that you know are likely to come up for the customer later in their journey.
  • Test new Customer Care models processes and technologies before we roll them out to the broader team.

Basic Qualifications:

  • You’re naturally tech savvy and spend a fair amount of your day online. You generally know how the web and apps work.
  • You have a serious passion for helping people and an obsession for great customer experience.
  • You’re an avid news consumer across lots of different platforms.
  • You can translate complex concepts into “layperson” speak even when talking to a frustrated customer.
  • Your communication skills are second to none – you’re amazing on the phone over email or chat and in person.
  • You have strong attention to detail and are extremely well-organized.
  • This is a fully remote position

Click Here : Apply Now