Customer Service Jobs from Home | Customer Support Specialist Jobs Vacancy for Beginners Apply Now

Responsibilities:

• Provide an effortless customer care experience through inbound and outbound phone email chat and social support.
• Identify the cause of problems quickly and methodically and determine the best solution.
• Work with partner teams to troubleshoot customer problems advocating tirelessly where necessary to ensure customers have the best experience possible.
• Triage difficult customer issues be the first to notice trends in customer complaints and communicate those trends to the respective internal team.
• Support our outsourced teams with advanced questions.
• Close the loop with customers and future-solve problems that you know are likely to come up for the customer later in their journey.
• Test new Customer Care models processes and technologies before we roll them out to the broader team.

Basic Qualifications:

• You’re naturally tech savvy and spend a fair amount of your day online. You generally know how the web and apps work.
• You have a serious passion for helping people and an obsession for great customer experience.
• You’re an avid news consumer across lots of different platforms.
• You can translate complex concepts into “layperson” speak even when talking to a frustrated customer.
• Your communication skills are second to none – you’re amazing on the phone over email or chat and in person.
• You have strong attention to detail and are extremely well-organized.
• This is a fully remote position