Job Responsibilities : Chat Support Specialist
Salary : $14.50 an hour
Company : Sutherland
Location : Remote US
Responsibilities
- Answering product and tool related questions.
- Guiding Customers through placing orders updating account information and conducting basic troubleshooting of mobile devices.
- Be the front-line responder and act as a consulting concierge for helping customers find the best possible solution.
- Act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice.
Qualifications:
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
- A productive quiet and distraction-free secure place to work
- A headset to use for training and meetings that is/has:
- USB
- Dual ear
- Noise-cancelling microphone
- A Smartphone (iOS or Android) 4 years old or newer in which you will be able and willing to download our app that will be leveraged for company communications.
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