Job Responsibilities : Chat Support Specialist
Salary : $14.50 an hour
Company : Sutherland
Location : Remote US
- Answering product and tool related questions.
- Guiding Customers through placing orders updating account information and conducting basic troubleshooting of mobile devices.
- Be the front-line responder and act as a consulting concierge for helping customers find the best possible solution.
- Act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice.
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
- A productive quiet and distraction-free secure place to work
- A headset to use for training and meetings that is/has:
- Dual ear
- Noise-cancelling microphone
- A Smartphone (iOS or Android) 4 years old or newer in which you will be able and willing to download our app that will be leveraged for company communications.