Customer Experience Specialist

By | September 9, 2022

Job Responsibilities : Customer Experience Specialist

Salary : $19.40 per hour

Company : Teleperformance

Location : Remote US

Educational requirements : High School

Overview:

DOING BUSINESS WITH PEOPLE FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here your success is our success.

PURPOSE OF POSITION

Entry level position Home Agent call center representatives field customer inquiries and finding innovative ways to respond to varying questions and issues. Interact with customers in a collaborative and engaging environment maintain confidentiality and security while assisting with needs to meet and exceed Client’s expectations.

Qualifications:

QUALIFICATIONS

  • 6 months customer service experience
  • Must be 18 years of age
  • Must have typing speed of 30 wpm
  • High School Graduate or GED
  • Must have ability to work various shifts influence by current business needs
  • Proficiency with desktop computer system and internet skills
  • Proven oral & written communication skills
  • Organization and work prioritization skills
  • Must pass background and drug test

Responsibilities:

PRIMARY DUTIES RESPONSIBILITIES AND REQUIREMENTS

  • Respond respectively carefully and effectively to handle all customer inquiries via phone and email
  • Provide excellent customer service through active listening
  • Maintain confidentiality and security of customer information
  • Follow up on customer inquiries in a timely manner
  • Proactively aim to resolve issues on the first call
  • Logical problem-solving skills and ability to multi-task

Click Here : Apply Now