Customer Care Representative I (contract)

By | April 14, 2022

Job Responsibilities : Customer Care Representative I (contract)

Salary : $14 per hour

Company : Anthem

Location : Remote US

Details

Your Talent. Our Vision. At Anthem Inc. it’s a powerful combination and the foundation upon which we’re creating greater access to care for our members greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work as a contractor at Anthem (via BC Forward) that means more to you and those we serve at one of America’s leading health benefits companies and a Fortune Top 50 Company.

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers specialists and managers on non-basic issues.


Primary duties may include but are not limited to:

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits provider contracts eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking information gathering and troubleshooting.
  • Seeks understands and responds to the needs and expectations of internal and external customers.


Requirements:

  • Required to meet department goals.
  • Must be professional at all time.
  • Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
  • Requires limited knowledge of company services products insurance benefits provider contracts and claims.
  • Customer service skills excellent hospitality skills great organizational skills excellent listening skills and solid communication skills (oral and written).
  • Must have a sense of urgency to resolve members’ issues be patient be flexible and have a willingness to learn.
  • Strong work ethic (i.e. great attendance).
  • Must be adaptable to a fast pace environment and have the ability to multitask.


Additional Details:

  • Possible Temp To Hire
  • Expectations of Working from home:
  • Must have the capability to connect directly to internet router.
  • Must have the ability to work from home with internet access and a quiet and private work space.
  • Be professional at all time.
  • Adhere to confidentiality and privacy expectations including proper storage transmission and disposal of PHI and confidential information
  • Keep company business confidential
  • Keep your manager informed of any problems you may have performing your job (report all system issues immediately)
  • Comply with all company policies and procedures
  • Maintain a good performance rating (as defined by your manager) on your monthly quarterly and annual goals
  • Meet all of the goals and expectations required of your job.


Schedule:

  • Work Hours: Monday-Friday; 8 hour shift between 9am-8pm EST
  • Training Hours: Varies; 8:30am-5pm EST or 8am-4:30pm EST


An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.


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