CTA Careers | Customer Technical Advocate Jobs Work at Home Apply Now 2022

By | April 13, 2022

Job Responsibilities : Specialist, Customer Technical Advocate

Salary : $17 per hour

Company : Ciena

Location : Remote


  • Partner with franchise members on customer business reviews difficult customer situations improvement initiatives and support-related contract activities.
  • Trusted technical advisor to develop rock solid customer relationships across the customer’s business to include Engineering Operations and Implementation.
  • Proactively monitor and prioritize technical support case work to ensure all service level objectives and agreements are met for the franchise.
  • Coordinate and facilitate customer business meetings to answer technical questions or concerns related to product support issues on Ciena hardware and software platforms.
  • Translate and communicate complex technical root cause analysis reports and relevant product bulletins between Ciena subject matter experts and the customer.
  • Work with our Services and Support delivery teams closely monitoring Customer Success Indicators ensuring post sales technical issues are proactively identified and addressed.
  • Represent Global Technical Support during customer operational and business reviews and proactively suggests solutions to customer concerns.

Skills & Requirements

  • Bachelor’s Degree in Computer Sciences Electrical Engineering or Business Administration preferred or relevant years of work experience in a high-tech environment
  • Experience with Ciena products (e.g. 6500 8700 MCP etc.) while serving in a Technical Support Technical Account Management Network Engineering or Design role
  • Leadership qualities with high integrity
  • Out of the box thinker that challenges the status quo
  • Ability to influence through persuasion negotiation and consensus building
  • Strong business judgment and ability to think through complex business issues
  • Strong analytical skills with the ability to translate data into actionable insights
  • Relentless passion to drive business growth while elevating the customer experience
  • A dynamic personality that is collaborative empathetic passionate and customer focused
  • Results-driven a bias for speed action and a relentless passion for the customer experience
  • Professional presence to communicate and present to all levels of leadership within Ciena and customers

Click Here : Apply Now