Job Responsibilities : Customer Support Representative (Remote US)
Salary : $13 per hour
Company : pulseM
Location : Remote
Responsibilities:
- Respond to all inbound support inquiries via email phone and live chat
- Educate customers on how to fully utilize the platform
- Foresee future challenges by assessing the unique needs of each client and their account
- Promote and upsell other product offerings within the pulseM platform
- Assist the CSM team with onboardings support calls and possibly other short term projects when needed
Skills and Experience:
- At least one year of experience in a similar customer support role with a SaaS company
- Obsession with a world-class customer experience
- Web-savvy comfortable with social media tools and all things web-related
- Outstanding organizational skills with strong follow-through
- A serious interest in learning and sharing those learnings with others for the beterment of the organization
- A growth mindset
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