Job Responsibilities: Customer Support Manager (Remote)
Salary: $20 per hour
Location: Remote US
Crypto Jobs Remote Description:
RECUR is seeking a Customer Support Manager to join its team full-time.
This is an exciting opportunity to join a fast-growing team, where you will lead a team of individuals supporting RECUR’s global user base, ensuring delightful user experiences as they interact with some of the largest brands in the world entering the nascent and growing NFT space.
What you will do at RECUR
- Lead a team of Customer Support Representatives, training team members to provide a best-in-class experience for all of RECUR’s users, including rapid response times for inbound inquiries and automation of Support team processes
- Build processes and set the tone for Customer Support Representatives to respond to RECUR’s users’ questions and needs with specificity, positivity, and efficiency, leveraging their customer support experience and enthusiasm for RECUR’s products to efficiently and constructively handle inquiries and requests
- Enhance Support team documentation and processes, incorporating learnings from all user interactions across the RECUR portfolio
What you bring to RECUR
- 3-5 years of experience in a customer support role in the fintech, blockchain, gaming, consumer, or enterprise software industries
- Command of industry-standard product tools and software, including GSuite, Intercom, Zendesk, and others alike
- Excellent verbal and written communication skills, including exceptional grammar and extreme attention to detail
Benefits & Perks
- Commitment to being a remote-first company & embracing remote work best practices
- Company-sponsored Health, Dental and Vision Benefits
- 3 weeks paid vacation, 10 company holidays, and paid parental leave
- Industry-focused lunch and learns, company swag, and flexibility to get the tooling you need to do your best work
- The chance to work with incredibly passionate people on a mission to shape an industry!