Costco Remote Jobs | eComm Services Management Remote Jobs Apply Now 2022

Role & Responsibilities

• Defines manages and reports against Service Level Objectives and Indicators to ensure efficiency and reliability across all production systems.
• Collaborates with vendors to define SLAs and response times are precise and achievable factoring in all connections required to meet the overall SLO.
• Works closely with vendor support teams to coordinate resolution to system issues ensuring vendors meet Costco’s service levels and objectives as defined.
• Implements system strategies that ensure the scalability and the elasticity of the service infrastructure.
• Analyzes data from multiple angles that include network platform software API integration and database looking for trends that highlight problems or opportunities
• Leverages existing reporting and alerting through established monitoring tools to ingest 3rd party vendor data and ensure optimization. This includes ensuring internal monitoring tools integrate with vendor API’s.
• Develops a comprehensive understanding of the applications and infrastructure within the eCommerce environment and how they impact member experience site performance stability and quality.
• Evaluates the impact of code on performance scalability and resiliency of the production infrastructure; coordinates upgrades patches and configuration changes as necessary.
• Partners with software engineers and technology leadership to understand operational strategy and then deliver against those expectations.
• Builds out engagement models to ensure processes are optimized around services management engagement with other teams and vendors.
• Develops monitoring alerting and reporting to allow for the identification of issues and trends which will be remediated by implementation of automation to recover from errors without manual intervention.
• Develops automation for the identification of issues and response to issues identified. Measurement and trending of issue and response will be critical.
• Implements and optimizes tooling for the Development and Ops teams to improve efficiency velocity and stability.
• Develops maintains and publishes services layer documentation ensuring it includes inventory process configuration and design documents.

Requirements

• Strong understanding of commercial rest gateways with a focus on Apigee
• Experience in analyzing system performance data for performance characteristics identifying potential future problems.
• Excellent understanding of scalability processes and technique to manage growth and performance of the systems.
• Experience with scripting frameworks and languages such as Bash or Powershell.
• Broad technical knowledge of enterprise compute platforms virtualization OS’s (Windows)
• Experience with networking technologies such as firewalls routers load balancers and proxies.
• Detail-oriented and possess strong problem solving skills with the ability to analyze a situation for potential future problems.
• Excellent verbal and written communication skills as well as strong proven leadership/team building and personnel development skills.
• Innovative creative and extremely responsive with a strong sense of urgency.
• Responsible conscientious and possess a passion for excellence.
• Strong interpersonal skills able to work with people at all management levels.
• Works well under pressure and in a crisis situation.