A Day in the Life:

- Serve as an Alertus Mass Notification System expert and trusted partner to all customers
- Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer learning needs and drive account adoption and usage
- Act as the authority for customer training and onboarding, developing and maintaining relationships with key stakeholders to ensure delivery of customer goals and objectives
- Identify needs for customer education: develop collateral; conduct webinars, seminars, and workshops; create improved on-demand learning opportunities for our customer base
- Document best practices, use cases, value propositions, and other key learnings as Alertus grows and scales
- Manage the learning life-cycle from development to implementation and monitor training plans and learning paths for new and existing customers
- Deliver polished presentations and a premium training experience that builds champion users and promoters of Alertus
- Organize and manage customer training(s) with effective scheduling and timely communication to all applicable internal and external stakeholders
- Analyze customer training program(s), develop strategies for feedback and improvement, and act on those plans
- Autonomously manage internal tasks and account maintenance duties (e.g., Salesforce, internal requests) to ensure activities are updated daily and deadlines are met
- Proactively escalate issues as needed
- Support and mentor new employees
- Manage both expense and training budgets
- Ensure Alertus’ reputation for strong relationship building, customer experience, and service in the industry remains an overwhelming competitive advantage
- Proactively engage with the ever-changing needs of a global client base through phone and email communications, onsite visits, trade shows, forums, and user groups

What You’ll Need:

- BA/BS or equivalent experience
- Experience selling, presenting and demonstrating software and technology products or services
- Exceptional written and verbal communication
- Willingness to travel approximately 15% of the time
- A customer-first mindset
- Understanding of various teaching methodologies and tools
- Proficiency in CRM, video conferencing, and other various productivity platforms
- Experience with e-learning software preferred
- Ability to meet tight deadlines
- A natural curiosity and ability to work in a fast-paced, ever-changing environment

Alertus Career Advantages:

- Competitive Salary
- Business Casual Environment
- Generous Vacation Plan
- Part of a Fast-Paced and Growing Company Setting
- Rewarding Experience Improving the Lives and Safety of Others
- Regular Company Social and Team-building Events
- Circle of Excellence Rewards Trip
- View Full Descriptions

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