Concentrix Work from Home

By | September 24, 2022

Job Responsibilities : Sales Representative

Salary : From $14.51 an hour

Company : Concentrix

Location : Remote US

At Concentrix we strive to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth your success and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally we’re committed to making Concentrix the best place to grow a career too.
We are Concentrix’s B2B Sales Services Division. Working at Concentrix you will be a part of an engaging energetic and entrepreneurial team where you can reimagine the boundaries of your career. We are dedicated to creating success for our clients the communities around us and each other. All of this is possible because of the talent you have to offer.
At Concentrix you can truly Own Your Future!

Responsible for demonstrating the value and benefits of our moderately complex client’s products or services through customer engagement with a primary focus on selling and/or renewing contracts. Depending on client engagement could include lead qualification lead conversion health checks voice of the customer and/or revenue retention motions (product/service contract renewals extension upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings. This role is responsible for effectively articulating the value of products or services to customers. Makes and receives calls with the intent of selling products/services or renewing existing contracts. May respond to customer inquiries by following standard scripts and procedures. Confirms competitiveness of client’s maintenance contracts and works towards assigned contract revenue goals. Understands and captures the Voice of the Customer for assigned client.

You Will:
  • Achieve your revenue-based quota by selling renewals/products/services may offer upsell opportunities when applicable
  • Work within dedicated territory for established client
  • Provide accurate weekly/ monthly/ quarterly sales forecast
  • Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
  • Successfully promote products or services for established client
  • Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience establishing optimal usage behaviors and accelerating the customer’s time to value
  • Utilize data to identify ‘at risk’ and adoption opportunities
  • Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
  • Manage external competitive pressures and effectively handle objections to retain customers or win new customers
  • Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
  • Ensure high level of professionalism during all interactions with customers and prospects
  • Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
  • Collaborate with cross functional teams and management to optimize sales processes systems and achieve a superior customer experience
  • Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner
  • Other duties as assigned and necessary
You Have:
  • Bachelor’s degree preferred
  • 2-3 years of experience working in a customer service or sales capacity preferred
  • Prior success in achievement in individual and/or team sales quota/goals
  • Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
  • Prior experience in high volume calling strongly preferred
  • Demonstrated aptitude and success to learn and optimize new technology and data
  • Strong problem solving skills
  • Excellent knowledge of MS Office programs
  • Excellent communication skills (verbal written)
  • Experience working with or similar CRM strongly preferred
  • Demonstrated ability to manage multiple priorities effectively with proven success
Our Benefits and Perks:

  • Various medical dental vision plan and life insurance programs
  • Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts
  • Paid time off disability programs and paid parental leave.
  • Birthday Time Off
  • Volunteer Time Off (VTO) paid time yearly to volunteer with an organization of your choice.
  • Rewards and recognition programs
  • Wellness Incentive Program
  • Learning and Development Programs
  • Base pay of $30200 ($14.51 hourly) or more based on experience
  • Annual bonus potential (target of 20% of base salary)
Accommodation and Diversity:
We have always been and will always be committed to the principle that everyone at ServiceSource regardless of who they are where they hail from the color of their skin who they worship or who they love has equal opportunity with policies and values which codify this across all the countries where we are based. You will be considered without regard to race color religion age sex sexual orientation gender gender identity national origin disability veteran status or any other legally protected characteristic.
Virtual First and Remote Work:
ServiceSource is a Virtual First company which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls a minimum bandwidth speed of 20mbps is important.
We can currently conduct business in the following states: TN CO TX AZ KS MS GA AL NC SC IN VA and FL. This list is subject to change. Please inquire with your recruiter for more information.

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