Computer Work from Home Canada

By | June 25, 2022

Job Responsibilities : Work from Home- Call Center Agent (English and Bilingual English/French) Sept 12th

Salary : $36000 Per Year

Company : American Express Global Business Travel

Location : Remote CA

Educational requirements : High School

This position is virtual we provide all equipment needed to work.
Working Hours: 5-day work week including every Saturday and Sunday 2 mid-weekdays off. Start time will vary by location.
Shift premium Eligible: Permanent Weekends working both Saturday & Sunday. Shift premium is $3000 Annually. Paid twice a year
Bilingual Premium (French/English speaking): Earn $3000.00 annual shift premium if you are bilingual (French/English speaking). Paid per pay.
Start your exciting new travel career with the largest travel management company in the world!!
American Express Global Business Travel (GBT) equips companies of all sizes with the insights tools services and expertise they need to keep their travelers informed focused and productive while on the road. With approximately 18000 employees and operations in nearly 140 countries worldwide American Express GBT empowers customers to take control of their travel programs optimizing the return on their travel and meetings investments while more importantly providing extraordinary traveler care.
We’re moving faster than ever and introducing new products services and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company we are continuing to build alliances with key travel leaders and suppliers throughout the world strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last.
Some of the benefits of joining Amex GBT
  • A generous benefits program with options depending on individual and family needs
  • Opportunities for RRSP contributions & company matching program
  • Travel Discounts
  • Overtime incentives
  • Employee Assistance Program
  • Diversity Equity & Inclusion (DE&I) groups
  • Fitness reimbursements
  • and many more!!!
Key Responsibilities:
  • Handling inbound calls from customers to assist with booking their travel needs
  • Resolve customer inquiries at the first point of contact
  • Usage of telephony system & soft phone application involving precise logging
  • Educate customers on products programs and services such as flights hotels
  • Customer Service escalation handling and first call resolution.
  • Technical and online navigational support and trouble shooting
  • Utilize online and internal resources to ensure interactions are accurate and compliant with all business processes aligned with our loyalty program rules and regulations.
  • Use of multiple tools booking and redemption platforms
  • Flight exchanges/refunds/schedule changes/involving manual calculations (Service role)
  • Servicing clients across the globe with predominant focus on our clientele within North America
  • Email management
  • Remain current with industry advancements Loyalty training and reference material.
  • Computer usage (Microsoft proficiency) and internet skills.
  • Scorecard metrics in place to adequately measure individual and team performance
Key Skills & Qualifications:
  • Typing proficiency: minimum 45 WPM
  • Recent computer & application skills (Zoom etc.) – e.g. basic word skills (copy & paste) internet browsing outlook ability to find different tabs/screens min/max icons delete cookies understanding URL browsers
  • 1+ years’ experience working in busy call centers fast paced environment
  • Aptitude for and quickly adaptable to current technology and applications
  • Aptitude for math: understanding percentages taxes etc.
  • High Level of Customer Service consisting of:
    • Empathy
    • Effective listening and attentiveness
    • Persuasive speaking skills
    • Adaptability
    • Taking responsibility in managing various situations
  • Patience
  • Responsive critical thinking solution oriented
  • Decision making skills
  • Collaborative team oriented respectful and professional with clients colleagues and leadership
  • Proactive ability to identify problems (technical; account or client program specific issues) form solutions and execute step-by-step troubleshooting procedures
  • High sense of urgency with the utmost level of respect and adherence to privacy and confidentiality protocols
  • Proficiency in spoken and written English; French
  • High School Diploma or the GED Equivalent
  • Travel Diploma an asset
Amex GBT is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from is central to our values.

Location

Canada – Virtual Location


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job without regard to age gender gender identity sexual orientation race color religion creed national origin disability genetic information veteran status citizenship or marital status and to maintain a non-discriminatory environment free from intimidation harassment or bias based upon these grounds.

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