Computer Support Specialist

By | November 2, 2022

Job Responsibilities : Computer Support Specialist

Salary : $45600 per year

Company : Arkansas State University

Location : Remote US

Employment Status:
Full time (29-40 Hrs)
Type of Employment:
Staff
# of openings:
1
Location:
ASU-Jonesboro
Proposed Salary Range:
Commensurate with Experience
Closing:
11/11/22

Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.

Position Summary:

The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation maintenance and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.

Duties & Responsibilities:

  • Answer the help-desk phone email chatbot student app
  • Provide prompt helpful and positive feedback to individuals requesting assistance
  • Maintain the help-desk knowledgebase
  • Prepare help-desk data reports
  • Responsible for assisting faculty and staff with questions or problems relating to a particular area including hardware software and network issues
  • Perform other related duties as required or assigned

Knowledge/Skills/Abilities:

Knowledge of the limitations and use of mainframe and microcomputer hardware and software

Ability to analyze computer system problems or errors and devise corrective measures write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution read and interpret technical literature and evaluate product acceptability and/or quality manage disk space for micro mini or personal computer systems to ensure effective utilization of data space and equipment and code test and debug computer programs and write program documentation

General Days/Hours:

Monday – Friday
8:00 a.m. – 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date

This position has been identified as a telecommuting position. The duties are performed during standard work hours of 8am-5pm at a predefined and approved work location. Individuals filling this role must have dedicated work space that provides privacy and security related to the work being performed. Additionally individuals must have secure internet access with appropriate upload/download capabilities to perform the duties associated with the position. Individuals in this position will be required to review and acknowledge the Telecommuting Guidelines and Telecommuting Agreement for A-State

Minimum Qualifications:

The formal education equivalent of an earned Bachelor’s Degree in computer science computer applications mathematics or a related field

Other job related education and/or experience may be substituted for all or part of these basic requirements except for certification or licensure requirements upon approval of the qualifications review committee

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