Companies Hiring at Home Workers for Customer Care Specialist Online Applied 2022

Qualifications:

• High school diploma GED or equivalent or equivalent work experience preferred
• Prior computer experience using Microsoft Office systems required
• Customer service experience preferred
• Familiarity with call-center phone systems preferred
• Communication and active listening skills
• Excellent Phone Skills
• Quality Focused
• Keen attention to detail especially documenting for proper information
• Capacity to navigate stressful situations with ease
• Ability to achieve daily call center metrics

Role:

• Answer incoming phone calls from customers caregivers and applicable referral sources regarding various medical supplies
• Ability to handle high call volumes day to day
• Navigate multiple computer programs throughout the workday
• Process orders for new and existing customers collecting necessary information for insurance billing; collect payment as needed
• Uses provided resources/company websites to navigate customer’s concerns
• Consults with Supervisor or Team Lead on complex and unusual problems
• Ensure customer satisfaction and provide professional customer support

 Skills:

• Communication and active listening skills
• Keen attention to detail
• Maintaining a positive empathetic and professional attitude toward customers and co-workers at all times
• Capacity to navigate stressful situations with ease
• Ability to achieve daily call center metrics