Community Health Worker

By | November 2, 2022

Job Responsibilities : Community Health Worker

Salary : $35.53 per hour

Company : UnitedHealthcare

Location : Remote US

Educational requirements : High School


UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions across borders and most of all in the way we think. Here innovation isn’t about another gadget it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.(sm)

The Community Health Worker is responsible for collaborating with the member’s interdisciplinary care team to facilitate care coordination and conduct comprehensive member assessments that include bio-psychosocial functional and behavioral health needs and develop an individualized care plan (ICP) to address member needs identified through the assessment process.

Challenge brings out the best in us. It also attracts the best. That’s why you’ll find some of the most amazingly talented people in health care here. We serve the health care needs of low-income adults with debilitating illnesses such as cardiovascular disease diabetes and HIV/AIDS. Our holistic outcomes-based approach considers social behavioral economic physical and environmental factors. Join us. Work with proactive health care community and government partners to heal health care and create positive change for those who need it most.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00am to 4:30pm EST. It may be necessary given the business need to work occasional overtime or weekends. We offer 12 weeks of paid training. The hours during training will be 8:00am to 4:30pm EST from Monday to Friday. Training will be conducted virtually from your home.

If you are located within Massachusetts Connecticut Rhode Island or New Hampshire and are within a commutable distance to Waltham MA you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Provide exceptional customer service
  • Multi – task inbound / outbound phone calls to members and / or physicians
  • Complete assessments and documentation within a CER system
  • Provide benefit explanation
  • Health care knowledge surrounding disease management community resources durable medical / consumable products
  • Provide care coordination telephonically; completing assessments and documentation within a clinical system while multi – tasking other applications gathering information to support member’s needs
  • Telephonic case management and some administrative responsibilities for the clinical department related to member care
  • Moderate work experience within own function
  • Some work is completed without established procedures
  • Basic tasks are completed without review by others
  • Supervision / guidance is required for higher level tasks
  • Role assists in coordinating health services and involve writing care plans

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay a full and comprehensive benefit program performance rewards and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental Vision Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance legal insurance LTC Insurance etc.)
  • More information can be downloaded at:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED or higher or 4+ years of equivalent working in a Healthcare environment or Case Management
  • 2+ years of experience working in a Healthcare environment or Case Management
  • 2+ years of experience with Medical Terminology Benefits Management Claims and / or Healthcare Insurance
  • Reside within Massachusetts Connecticut Rhode Island or New Hampshire and are within a commutable distance to Waltham MA
  • Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
  • Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualification:

  • Bilingual Spanish Russian. Vietnamese Chinese (Cantonese or Mandarin) Portuguese
  • Experience with Microsoft Outlook (send emails an d set folders) and Microsoft Excel (update spreadsheets)
  • Full COVID-19 vaccination may be an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal state and local regulations as well as all client requirements and will obtain necessary proof of vaccination and boosters when applicable prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Soft Skills:

  • Solid typing writing and grammar skills
  • Very fast paced environment with 10+ people team player goal focused must be self – motivated take initiative and willing to learn in a fast environment

To protect the health and safety of our workforce patients and communities we serve UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition some roles and locations require full COVID-19 vaccination including boosters as an essential job function. UnitedHealth Group adheres to all federal state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 6 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now add your energy your passion for excellence your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals states and communities military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group UnitedHealthcare or a related entity in a full time part time or per diem basis (Internal Candidates) are not eligible to receive a sign on bonus.

Connecticut Residents Only: The salary range for Connecticut residents is $20.00 to $35.53. Pay is based on several factors including but not limited to education work experience certifications etc. In addition to your salary UnitedHealth Group offers benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status sexual orientation gender identity or expression marital status genetic information or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #Green

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