Comcast Remote Jobs Customer Experience (Retention) Work from Home

Job Summary

Responsible for providing support for our customers/communities to ensure a positive experience and that is in accordance with the Company’s service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System, and quality behaviore

Job Description & Core Responsibilities

Retains customers through a discovery process to determine the current level of satisfaction and to identify reasons for request to cancel where applicable.

• Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
• Sets clear expectations by providing accurate information and transparent communication.
• Takes a consultative approach to finding custom solutions to customers’ needs. Resolves customer complaints/concerns through active listening, empathy, professionalism, and problem solving.
• Sets clear expectations by providing accurate information and transparent communication.