Job Responsibilities : Client Support Representative (Bill Pay)
Salary : 36000 per Year
Company : Jack Henry and Associates, Inc.
Location : Remote US
At Jack Henry we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
Our Client Support for Payment Solutions team is seeking a Technical Support Representative to support our financial institutions with bill pay education site navigation problem resolution and basic technical support. You will be providing customer service through inbound phone calls and online chats to support our financial institutions. This team provides a first-call resolution. This position can be worked remotely from the United States. This position will have a training schedule that will be 8:30 am – 5:00 pm EST Monday-Friday and then after training will be assigned a shift between the hours of 9:00 am – 8:00 pm EST Monday-Friday.
What you’ll be responsible for:
- Provide level one troubleshooting for financial institutions for iPay products. You will assess the customer’s issue by asking detailed questions and documenting the issue and then providing a resolution for the issue.
- Answer general questions via phone and chat regarding iPay use. Research issues to increase knowledge and provide the highest level of support.
- Participate in training to stay current on changes upgrades to the iPay products and to improve your product knowledge and service skills.
- Provide complete details of issues documenting thoroughly when the issue needs to be escalated.
- May perform other job duties as assigned.
What you’ll need to have:
- Must have at least 1 year of technical support experience within a corporate environment.
- Previous call center experience.
What would be nice for you to have:
- Associates or Bachelor’s degree.
- Previous experience working in a financial institution.
If you got this far we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry we pride ourselves through our motto of Do the right thing do whatever it takes and have fun. We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical mental & financial wellbeing of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people customers community environment and shareholders.
Equal Employment Opportunity
At Jack Henry we know we are better together. We value respect and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices including selection hiring performance management promotion transfer compensation benefits education training social and recreational activities to all persons regardless of race religious creed color national origin ancestry physical disability mental disability genetic information pregnancy marital status sex gender gender identity gender expression age sexual orientation and military and veteran status or any other protected status protected by local state or federal law.
No one will be subject to and Jack Henry prohibits any form of discipline reprisal intimidation or retaliation for good faith reports or complaints of incidents of discrimination of any kind pursuing any discrimination claim or cooperating in related investigations.
Requests for full corporate job description may be requested through the interview process at any time.