Claims Customer Care Associate

By | September 7, 2022

Job Responsibilities : Claims Customer Care Associate

Salary : $40,000 – $46,950 a year

Company : Liberty Mutual Insurance

Location : Remote US

Educational requirements : High School

Pay Range: $40000 – $46950 annually

*** Salary is dependant on location ***

Currently hiring for afternoon/evening shifts

Working schedule will be an 8 hour shift with various start times at 1:30 PM EST or later Must be flexible with availability.

***Hiring in all states with the exception of: Hawaii and Califorina ***

Compassionate. Responsive. Efficient. Our claims team members embody these traits serving as the first point of contact for Liberty Mutual policyholders who have experienced a loss. As a claim’s customer care associate you’ll become part of a diverse Fortune 100 company that understands the importance of a healthy work/life balance and offers training and growth opportunities aimed at helping you build a long-term career.

Responsibilities:

  • Customer-centric employee: Conveying a calm caring attitude you’ll provide best-in-class service to customers while processing new claims and “First Notice of Loss” forms (the initial report made following a loss theft or damage to an insured asset)
  • Collaborative partner: Working with internal and external partners you’ll support policyholders while their claims are being processed
  • Efficient worker: In our fast-paced environment you’ll handle customers’ needs—quickly effectively and in a friendly caring manner—to meet our Claims Service Center goals
  • Problem solver: No day is predictable; you’ll utilize out-of-the-box creative thinking to resolve a wide variety of claims challenges and customer issues
  • Clear communicator:You’ll provide policyholders with the information they need by clearly setting expectations and outlining next step
  • A history of working in financial services hospitality or retail with previous call center experience a plus
  • Appropriate licenses or willingness to obtain licenses via company-sponsored training
  • Excellent oral written and interpersonal skills
  • Ability to project courtesy and empathy
  • Strong time-management and multi-tasking capabilities
  • Demonstrated typing proficiency
  • Proficiency using computers including Microsoft Outlook and keyboard shortcuts
  • Ability to handle confidential and proprietary information appropriately
  • A high school degree or equivalent Bachelor’s degree preferred
  • Willingness to continue learning about products procedures and technical systems as you grow in this role
At Liberty Mutual our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness inclusion trust and respect. Here you’ll discover our expansive range of roles and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work integrity and commitment to make things better and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race color national origin sex sexual orientation gender identity religion age disability veteran’s status pregnancy genetic information or on any basis prohibited by federal state or local law.

High School Diploma/GED

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