Job Responsibilities : Senior Customer Service Clerk
Salary : $2,461 – $3,549 a month
Company : City of Houston, TX
Location : Texas
Educational requirements : High School
Responsibilities
- Interact with customers at the customer service desk to find basic information and library materials;
- Gather necessary information to resolve routine customer requests and respond to basic information inquiries;
- Retrieve library materials for customers and sort books publications and other items and return to shelves or other designated storage areas;
- Provide programming in the library for all ages including workforce development computer classes ESOL classes and book clubs;
- Facilitate the use of the public computers and troubleshooting technology-related issues;
- Assist customers regarding library services policies procedures resources basic technology and computer usage;
- Assist with passport service as needed;
- Assist and participate in special projects
Skills
- Proficient computer skills and working knowledge of Microsoft Office;
- Experience working with children and families
- Experience working with people of diverse backgrounds
- Ability to communicate effectively orally and in writing
- Strong interpersonal skills and the ability to collaborate with others
- To better serve our diverse communities fluency in a foreign language is highly preferred.
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