City of Chicago Jobs for Call Center Representative Work from Home Apply Now

By | April 13, 2022

Job Responsibilities : Call Center Rep (Remote)

Salary : $14 per hour

Company : City Colleges of Chicago

Location : Remote US

Educational requirements : Associate Degree

Your Responsibilities

  • Responsible for answering incoming calls received through the call center and assisting callers with questions related to any of the seven City Colleges.
  • Responds to requests for information via telephone live chat and by email.
  • Maintains a log of phone and email activities regarding inquiries from marketing leads.
  • Responsible for providing any assistance via telephone live chat and email to students that may need to navigate through the City Colleges administrative requirements.
  • Coaches students via telephone live chat and email on educational planning by advising them on curriculum choices credit policy transferability of credits and financial assistance processes.
  • Maintains ongoing relationships with campus staff and administration to remain current with all marketing and academic components and special events.
  • Coordinates problem resolution with appropriate departments. Refers Financial Aid and Information Technology troubleshooting questions to appropriate departments.
  • Conducts call campaigns to assist with recruitment retention and completion efforts.
  • Guide prospects via telephone live chat and email to complete application process academic program selection and additional enrollment processes.
  • Prepares prospective students via telephone live chat and email for college visits.
  • Navigates PeopleSoft portal and Grades First to provide students with pertinent information.
  • Responsible for attaining and updating accurate information from all seven City Colleges.
  • Adheres to CCC Customer Service Excellence Standards.
  • Performs related remote duties as assigned.

Your Qualifications

  • Associates Degree or equivalent education and three years of experience in customer service. Bachelor degree preferred.
  • Employees working remote responsible for providing a stable internet environment with a connection speed of at least 300 megabytes per second (Mbps).
  • All equipment provided by CCC to an employee must be connected to broadband internet through Ethernet connection.
  • Working knowledge of City Colleges of Chicago’s marketing function and operations is preferred.
  • Must be able to work a flexible schedule including some weekends.
  • Proficient in basic computer skills (Microsoft Excel Word and PowerPoint).
  • Excellent verbal and written communication organizational and administrative skills required.

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