Checkr Remote Jobs | Support Operations Analyst Jobs Work from Home 2022

By | April 13, 2022

Job Responsibilities : Support Operations Analyst

Salary : $15 per hour

Company : Checkr

Location : Remote

Responsibilities:

  • Serve as a strategic thought partner to Customer Support leadership by surfacing key insights providing recommendations on areas for improvement and identify gaps and inefficiencies in our data flows.
  • Design build deliver and maintain world-class reporting for all areas of the Support Organization
  • Provide forecasting models by using current data statistics and potential process changes
  • Develop automated views to measure and track daily performance of our key KPIs
  • Translate business needs and non-technical requirements into high-level technical specifications and design.
  • Applying a variety of data extraction and analytic techniques to provide process improvement and product improvement ideas
  • Partner closely with our Corporate Engineering team to ensure high fidelity of support data and promote easy access across the company

Skills

  • Superior analytical and problem solving skills. Comfort analyzing and visualizing data in excel Salesforce SQL and BI tools (Looker Tableau etc.).
  • Experience meeting and identifying business needs by building and utilizing relevant simple and accurate reporting.
  • Ability to manage competing and concurrent priorities through effective planning and cross functional collaboration with high level of autonomy
  • Ability to present observations and ideas to leadership and stakeholders
  • Experience with Zendesk preferred

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