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By | June 27, 2022

Job Responsibilities : Customer Service Rep Work From Home

Salary : 16 per hour

Company : Marriott International, Inc

Location : Remote CA

Posting Date Jun 14 2022

Job Number 22097454

Job Category Reservations

Location CEC Sarnia Western Sarnia-Lambton Research Park Sarnia ONT Canada

Brand Corporate

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? Y

Marriott International is the world’s largest hotel company with more brands more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So we ask where will your journey take you?

Work From Home

As a FORTUNE Best Place to Work 20 years in a row – you can’t go wrong! We are recruiting for an upcoming training class:

Class Start Date: July 18 2022
Training Class Schedule: This class will be held from July 18 – Aug. 13 2022
Anticipated Shift After Completion of Training: 430pm – 100am with at least one weekend shift (no summer positions available).

Compensation includes paid training competitive salary incentives and shift differentials where applicable. We also offer a competitive benefit package including medical dental vision pension plan TRAVEL DISCOUNTS and more.

Eligible candidates would be required to live in the following municipalities: Lambton Chatham-Kent Essex Middlesex Elgin Norfolk Oxford Perth Huron or Bruce counties.

If this training class schedule or shift is not a great match for you stay in touch with us as we frequently recruit for additional classes. Share your contact information with us here: https://stayintouch.marriott.com/.

JOB SUMMARY

  • Work From Home

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities services and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice email and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution and an open communication with Marriott properties related company contacts and third parties.

Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Notification to Applicants: {CEC Sarnia takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act 2005 the Accessibility for Manitobans Act and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting our online application or an interview please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

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