Job Responsibilities : Lead Customer Service Representative (Remote)
Salary : 15 per hour
Company : Global Industrial
Location : Remote CA
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial material handling and business products that are sold through our website corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations institutions government agencies and consumers across North America.
· Be the first point of escalation on any customer/internal issue
· Approve credit and debit memos created by the One CEX team
· Assists Customer Experience team of representatives with escalated issues and calls
· Interact with the Collections/Accounting department to resolve customer service discrepancies as well as other departments as needed to offer strong problem resolution
· Assist with Lead Assist and Escalation emails
· Provide associate specific training as directed and in coordination with the Assistant Manager team
· Assist in front line phone email and/or chat queues when volumes exceed established criteria
· Modify/Cancel orders
· Work as a cohesive team and in unison with the other CS leads
· Approve RMAs
· Perform other duties as assigned
Competencies and skills
- 3 to 5 years of lead or managerial experience
- Experience coordinating between various departments
- Flexible to work on month end closing deadlines and lead the team to success.
- Experience in industrial supply
- Proficient in MS Word Excel PowerPoint Access.
- Strong Interpersonal skills.
- Excellent written and oral communication skills.
Global Industrial a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Job Types: Full-time Permanent
- Dental care
- Extended health care
- Paid time off
- Vision care
- 8 hour shift
- Monday to Friday
- customer service: 3 years (required)