Chat Agent Work from Home Jobs | Technical Support Jobs Online 2022

By | April 13, 2022

Job Responsibilities : Technical Support Specialist

Salary : $16 per hour

Company : Solera

Location : Remote

Educational requirements : High School


  • Meet call volume standards along with other key performance indicators
  • Demonstrate a comprehensive understanding of multiple user-friendly Software Platforms
  • Build customer rapport by probing listening and offering solutions that resolve customer issues
  • Provide prompt accurate and friendly customer service ensuring that customers are supported and valued.
  • Document and report on activities and projects in customer relationship management system
  • Escalate technical support tickets within JIRA according to urgency.
  • Use a customer-focused technical-based review process to educate customers about their transaction.
  • Engaging in active listening with callers confirm or clarify information and manage the call following specific technical requirements.
  • Maintain a strong work ethic with a total commitment to success every day.

Skills & Respnsibilities

  • Basic SQL troubleshooting skills – attentive to the details ask clarifying questions and help problem solve using the tools and resources provided
  • Basic Computer Hardware troubleshooting skills
  • Critical Thinking skills/Big Picture Mindset
  • Dedication to learn our products inside and out so that you can answer the client questions thoroughly
  • Ability to work from home in a quiet designated workspace
  • All other related and/or additional responsibilities that may be required or assigned
  • High School diploma or equivalent

Click Here : Apply Now