Job Responsibilities : Technical Support Specialist
Salary : $16 per hour
Company : Solera
Location : Remote
Educational requirements : High School
- Meet call volume standards along with other key performance indicators
- Demonstrate a comprehensive understanding of multiple user-friendly Software Platforms
- Build customer rapport by probing listening and offering solutions that resolve customer issues
- Provide prompt accurate and friendly customer service ensuring that customers are supported and valued.
- Document and report on activities and projects in customer relationship management system Salesforce.com.
- Escalate technical support tickets within JIRA according to urgency.
- Use a customer-focused technical-based review process to educate customers about their transaction.
- Engaging in active listening with callers confirm or clarify information and manage the call following specific technical requirements.
- Maintain a strong work ethic with a total commitment to success every day.
Skills & Respnsibilities
- Basic SQL troubleshooting skills – attentive to the details ask clarifying questions and help problem solve using the tools and resources provided
- Basic Computer Hardware troubleshooting skills
- Critical Thinking skills/Big Picture Mindset
- Dedication to learn our products inside and out so that you can answer the client questions thoroughly
- Ability to work from home in a quiet designated workspace
- All other related and/or additional responsibilities that may be required or assigned
- High School diploma or equivalent