Job Responsibilities : English Speaking Call Center Agent- Work From Home Utah
Salary : $16 per hour
Company : dōTERRA International
Location : Remote
Job Responsibilities:
- Handle inbound customer contacts including but not limited to phone chat and email with the highest level of customer service.
- Respond promptly with correct grammar and punctuation in verbal and written communications
- Use resources to answer questions and resolve concerns promptly and courteously
- Follow-up on customer services issues
- Capture customer feedback
- Identify and track/code contact types
- Attend necessary trainings
- Upsell and inform customers about promotions and products
- Help with special projects as needed
- Adhere to schedule and meet other department performance standards
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job:
Job Qualifications:
- Professional English language proficiency required
- Strong typing and computer abilities
- Ability to type 60 words per minute preferred
- Knowledge of proper grammar punctuation and impressive spelling
- Organized and detail-oriented
- Ability to follow instructions policies and procedures
- Works well with others
- Proactive while assisting others
- Previous customer service experience preferred
- Desire to move up and grow with dōTERRA preferred
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