Chat Agent Jobs

By | September 27, 2022

Job Responsibilities : Customer Service Representative – Part Time

Salary : $13 an hour

Company : Frontline Call Center

Location : Remote US

Frontline Call Center is now seeking qualified applicants to work from home – Exclusively!

**Frontline is currently ONLY hiring in these states: AR FL GA ID MI NC SC OH TX UT & VA. Must reside in the U.S._***_*

Opening: Part-Time Remote Customer Service Representative

We have an Opening for our Dedicated Support Team –
Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every day? At Frontline Call Center we embrace technology while providing first-class customer service. All from the comfort of your own home with benefits provided. If you feel that you would be a good fit for our team please review further.

Job Description
As a Customer Service agent you will be responsible for supporting one of our dedicated accounts. This position entails handling inbound calls email or chat support for a single account. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller’s information and document inside the appropriate system.
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*Qualifications*

  • Excellent verbal and written communication skills.
  • Ability to deal with upset customers and deescalate the situation.
  • Exceptional attention to detail and ability to multitask.
  • Ability to navigate through multiple systems with your computer.
  • Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.

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*Preferred Qualifications*

  • Previous Call Center experience.
  • Customer Service Experience.
  • Experience in a high call volume environment.
  • Previous experience working remotely.
  • Basic Technical Support Experience.

Job Requirements

  • Must be available to Train on weekdays.
  • Training takes place during the daytime hours approximately 6 am-4:30 pm (PST)
  • Must have open availability to work shifts inside the companies’ hours of operations.
  • Attendance is vital!
  • A quiet place to work at home with a locking door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids barking dogs traffic doorbells TVs radios etc.

Tech Requirements

  • Dual Monitor
  • A high-quality USB headset for training and live calls.
  • A strong reliable and hardwired internet connection.
  • Minimum internet speeds of 20mbps download 10mbps upload and LESS than 50ms ping time is required!
  • A computer equipped with a fast processor and sufficient hard drive size. – Computer with AT LEAST 8Gb of Ram Intel Core i3-7100 or AMD Ryzen 3 1200 or better CPU / Processor an SSD (Solids State Drive) Windows 10 OS X Malwarebytes

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*Pay*

  • Pay Rate: $13.00 hourly

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***Frontline Call Center is a W4 employer we do NOT hire independent contractors***

Job Type: Part-time

Pay: $13.00 per hour

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Work Location: Remote

Click Here : Apply Now