Job Responsibilities : Online Chat Agent
Salary : 21 per hour
Company : HUB International
Location : Remote CA
Educational requirements : High School
Location: Windsor ON – In office hybrid and work from home flexibility.
Who we are: HUB Customer Central (HCC) is a leading insurance hub in Canada. Our technology-driven and digital expertise is unique making us an industry trailblazer. We are affiliated with HUB International the 5th largest insurance brokerage in the world with 13000 employees and more than 475 offices.
Why we’re different: In 2021 HUB won the prestigious Stevie Award for Employer of the Year – Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth development and wellness of employees. We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time creativity and passion to community causes. We believe in contributing to where we live work and play.
The Online Chat Agent is responsible for handling and completing online service requests while maintaining an effortless customer experience.
Ensuring customer needs are your top priority
Engage in multiple consecutive chats to resolve customer inquiries about their insurance policies
Execute insurance transactions (cancel policies in insurance company portal reprint policy documents interpret and providing billing information)
Resolving customer complaints respectfully and efficiently
Identifying and escalating issues to supervisors
Providing product and service information to customers
Recognizing documenting and alerting the management team of trends in customer chat conversations
Documenting issues and resolutions
Perform other duties as assigned.
Skills and Requirements
Excellent English language skills: verbal & written communication
Proficient typing skills strong problem-solving skills good organizational skills and critical thinking skills
Must have a sense of urgency and be able to work well under pressure in a fast-paced environment and detail oriented
Ability to multitask using various internet tools web portals applications and MS Office Suite
Possess a friendly professional and empathetic attitude
Have a strong work ethic be a quick learner and self-motivated
Work well individually and within a team
Post-secondary education (preferred)
Knowledge of insurance industry and/or RIBO licensed considered an asset
High School diploma
Customer Service Experience: minimum 1 year
Online Chat Experience: minimum 1 year
Group Health and Dental Benefits
RRSP Company Matching Program
Paid vacation sick and personal days
Employee discounts on personal home and auto insurance
Corporate discounts on gym memberships and other services/products
Company-paid Employee and Family Assistance Program
Health and wellness initiatives
Ongoing recognition programs and opportunities for advancement
An environment that fosters continuous learning and improvement.
A leadership team dedicated to your growth and success.
To listen. Our employees have great ideas. We implement them.
Appreciation of your efforts. Every day.
Diversity matters to us. We’re committed to building inclusive teams in an equitable environment. In other words you can be you. Such diversity allows us to cultivate a workplace where people of all backgrounds collaborate contribute and thrive.
If you require assistance or accommodation during our recruitment process please notify Human Resources so that we may assist you based on your individual needs. Please contact: email@example.com
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent