Case Processor 2

By | September 23, 2022

Job Responsibilities : Case Processor 2

Salary : $42000 per year

Company : U.S. Bank

Location : Remote US

Educational requirements : High School

At U.S. Bank we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States we’re one of the country’s most respected innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status among other factors.

Job Description

This is an entry level position responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims. Primary responsibilities include managing dispute/fraud caseload by researching investigating documenting and resolving claims. This position utilizes Mastercard/Visa regulations to resolve customer claim. Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits fees interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail. Communication with customers via telephone and written correspondence is required.

Basic Qualifications

  • High school diploma or equivalent
  • Two or more years of customer service experience

Preferred Skills/Experience

  • Experience working in the financial services or banking industry
  • Experience working in an office/clerical environment
  • Call center experience
  • Demonstrated knowledge of applicable bank Federal Regulations Mastercard/Visa regulations and internal procedures
  • Proven commitment to high quality customer service
  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
  • Strong verbal and written communication skills
  • Ability to identify and resolve/escalate complex problems with minimal guidance
  • Strong problem-solving and decision-making skills
  • Proficient computer skills especially Microsoft Office applications

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process please refer to our disability accommodations for applicants .

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees and we believe that work/life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.

Learn all about U.S. Bank employee benefits including tuition reimbursement retirement plans and more by visiting careers.usbank.com .

EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

Due to legal requirements U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19 absent being granted an accommodation due to a medical condition pregnancy or sincerely held religious belief or other legally required exemption. For these positions as part of the conditional offer of employment the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

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