Care Coordinator Jobs in the US Apply Now

By | July 23, 2022

Job Responsibilities : VBC – Care Coordinator

Salary : $37400 per year

Company : US Renal Care

Location : Remote US

Educational requirements : High School

The VBC Care Coordinator will act as the first point of patient contact for incoming or outbound Kidneylink calls. Schedule calls with our interdisciplinary clinical team and gather and verify demographic information utilize tools and critical thinking and route calls as appropriate following standard operating procedures.

Essential Duties and Responsibilities include the following:

  • Make outbound or receive inbound calls from patients to schedule appointments and/or address program needs.
  • Conduct health related patient questionnaries as needed.
  • Document all activities for quality and metrics reporting through the member management application.
  • May coordinate patient transportation.
  • Participate in continuous quality improvement initiatives to ensure department and company goals are met and exceeded.
  • Maintain performance and quality standards based on established contact center.
  • Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
  • Regular and reliable attendance is required for the job.
  • Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Noise level in the typical work environment is moderate due to the number of staff in business office area and staff/patients/equipment in patient care areas.
  • Ability to function well and maintain productivity in a home office environment if applicable.

Requirements:

  • High school graduate or equivalent.
  • Previous customer service contact center healthcare experience (and in some markets- bilingual skills) are preferred.
  • Proficient computer skills including Microsoft Office (Word and Outlook) and ability to learn new systems.

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