Card Fulfillment Senior Analyst

By | October 10, 2022

Job Responsibilities : Card Fulfillment Senior Analyst

Salary : $92200 per year

Company : USAA

Location : Remote US

Purpose of Job

We are seeking a talented Card Fulfillment Senior Analyst for our San Antonio facility. This position may also have the option of working remotely in the U.S.

Provides complex analytical business and technical support related to strategic business functions process and applications/IT platforms. Leads and participates in efforts supporting business analysis and decision making processes including creating implementing and maintaining application solutions to meet the needs of a business or organization. Proposes changes to business processes to better align to business need.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.


Our most meaningful qualification isn’t technical it’s human. Here we don’t just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We’re proud of USAA’s strong history – and we’re even more passionate about our future. That’s why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we’re continuing to add innovative problem solvers to our team. With us you’ll find exciting challenges that inspire you to continue learning and growing.


  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified measured monitored and controlled.

  • Follows written risk and compliance policies standards and procedures for business activities.

  • Advises and provides analytical support and recommendations to stakeholders making decisions related to business and application/IT platform direction and modifications taking into account current and future business needs and opportunities.

  • Maintains advanced understanding of business processes applications/IT platform and strategic direction and advises customers on and facilitates the identification research and analysis of application/IT platform and technology solutions.

  • Collaborates and exchanges information with team members stakeholders and information services to ensure dependencies risks and opportunities are identified and addressed.

  • Researches complex business issues requiring advanced knowledge of business principles and theories.

  • Responsible for analyzing and participates in documenting business requirements for application/IT platform and data systems and directing the testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.

  • Leads and participates in the design and administration of standards and policies regarding application/IT platform and end user customer documentation.

  • Provides input and participates in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform.

  • Provides work direction and coaching to team members and may provide input on performance and development plans.

Minimum requirements:

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

  • 6 years of work experience in analyzing IT business processes software application/IT platform design and/or IT documentation with an understanding of application/IT platform data systems and operations processes.

  • Demonstrated understanding of application/IT platform administration and the software development life cycle to include testing execution.

  • Experience in developing and maintaining documentation related to workflow and business requirements as well as technical functionality of IT applications/IT platform.

  • Advanced knowledge of Microsoft Office tools.

  • Knowledge of risk & controls with experience identifying and fixing gaps documenting controls and testing of those controls.

Preferred experience:

  • Extensive Knowledge of Debit and Credit Card Manufacturing and Embossing Process.

  • Ability to Manage Large Vendor Relationships.

  • Advanced knowledge of Microsoft Office tools with advanced skills in Excel

  • Experience fulfilling requests and meeting deadlines

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $88200.00 – $158900.00

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is Not Available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

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