Call Center Work From Home Jobs | Operations Manager Remote Jobs Work at Home 2022

By | April 13, 2022

Job Responsibilities : Operations Manager – Call Center – Work From Home

Salary : $45,000 – $55,000 a year

Company : S&P Data LLC

Location : Remote

What you will be doing:

  • Review and monitor daily weekly and monthly program performance and develop plans to rectify the problems and provide feedback on result for continual process improvement
  • Mentor and guide Team Leads and other support staff to deliver against those goals
  • Report on Key Performance Indicators to the SVP of Operations and Senior Management team
  • Support the development of system/process enhancements to improve operational productivity and efficiency
  • Determine employee job standards and performance expectations
  • Make recommendations for improvements in program performance
  • Assist with projects and other duties as requested or assigned
  • Manage the overall profitability of program
  • Take on any individual company assigned projects as required

What you bring:

  • Experience designing incentives establishing sales goals and managing call center productivity according to metrics and revenue targets
  • Committed to tightly managing daily sales goals and handling client escalations
  • Results-focused and supportive leadership style
  • Strong multitasking prioritization conflict resolution and analytical skills
  • Strong communication skills written and verbal.
  • Exceptional problem solving conflict resolution and listening skills
  • Flexibility to work hours as instructed by business needs

Click Here : Apply Now