Call Center Work from Home Jobs Online Applied 2022

By | April 13, 2022

Job Responsibilities : Customer Experience Specialist- Remote

Salary : $13 per hour

Company : Pearson

Location : Remote US

Educational requirements : High School


  • Provide phone email and chat support for customer facing web and client-server applications. Adhere to established quality standards.
  • Interface with development quality assurance business units and sales groups to troubleshoot issues and ensure complete and expedient resolution of issues.
  • Off phone duties include monitoring the ticket queue for open service requests and making required callbacks to assigned customer tickets.
  • Advanced troubleshooting projects will be available for qualified candidates.
  • Document and resolve cases in SalesForce ticketing system
  • Follow up with customers to provide resolution to situation
  • Escalate cases as necessary for further assistance from Development


  • High school graduate or equivalent
  • One year Customer Support experience required preferably in a call center environment
  • Excellent troubleshooting problem solving and communication skills are required.
  • Previous experience supporting Windows operating systems required. Previous experience supporting Mac operating systems preferred.
  • Previous experience supporting mobile platforms such as iOS and Chrome OS preferred.
  • Familiarity in working with Microsoft Office. Excel in particular
  • Must be able to sit for long periods of time
  • Strong PC and key entry experience
  • Attention to detail

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