Call Center Representative

By | September 7, 2022

Job Responsibilities : Call Center Representative

Salary : $35800 per year

Company : Dakota Eye Institute Pc

Location : Remote US

Educational requirements : High School

Dakota Eye Institute is seeking a full-time Call Center Representative. In this position the person that fills this role will be responsible for maintaining effective patient communication functions of our practice. The individual in this position is responsible for answering the telephone in a courteous and professional manner directing calls to appropriate personnel scheduling appointments working the waitlist and setting recalls.

Essential Duties and Responsibilities

  • Data Entry and Chart Administration
    • Schedules reschedules and cancels appointments as necessary following current scheduling protocols
    • Updates patient recalls as necessary
    • Inputs & updates patient demographic information
    • Inputs insurance information
  • Telephone and Greeting
    • Answers telephone calls promptly (two rings)
    • Addresses the caller’s concern
    • Directs all calls to appropriate personnel
    • Identifies emergency calls and directs to triage or schedules per protocol
  • Financial Responsibilities
    • Obtains proper insurance information
    • Provides fee schedules and insurance information to patients
    • Notify our patient accounts department of a recently scheduled patient to run the pre-authorization if needed

Knowledge Skills and Abilities Required

  • High school diploma or equivalent
  • Two years minimum experience in customer service
  • Two years minimum experience working in a medical setting
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Pleasant telephone manner
  • Familiarity with computers and telephone systems
  • Accurate data entry
  • Ability to work as a team member to interact with physicians/staff/patients
  • Ability to manage multiple tasks simultaneously
  • Motivation to succeed
  • Strong organization with attention to detail
  • Empathetic personality with concern and respect for patients’ needs
  • Composure under pressure

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer for up to 8 hours per day.
  • Ability to speak clearly
  • Ability to hear softly spoken words

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