Call Center Jobs from Home

By | August 31, 2022

Job Responsibilities : Customer Support 1 (Part Time)

Salary : $15 per hour

Company : VSP Global

Location : Remote US

With general supervision ensure accurate timely and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of VSP Vision’s goals.

Respond to customer inquiries ranging from routine to complex from members clients providers and internal/external business partners; inquiries may range from telephone in person or via the internet/e-email
Contingent on the VSP Vision Line of Business (LOB) requires in-depth knowledge in the following areas:
  • Prescriptions Plans Products Services and Procedures
  • Online purchasing & e-Commerce knowledge
  • Internet knowledge
  • Payment processing/payment collections
  • Eligibility verification
  • Order Status Shipping Status and Stock Availability
  • Accurate completion of necessary documentation letters and forms processing
  • Quality Assurance testing for company software
Research and resolve issues/complaints and determine appropriate resolution(s)
Solve problems and assist with issues that may not fit the “cookie-cutter” solution
Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products services and solutions
Identify customer trends and communicate to appropriate business partners leaders and divisions; suggest necessary corrections changes or solutions; appropriately elevate situations that could have organization-wide impacts
Effectively maintains specific line of business Customer Service standards and support level standards
Remain current on all changes to Customer Service policy procedures and product/services/solutions information to accurately and consistently respond to customer inquiries
Contingent on the LOB may require attendance at benefit fairs open enrollment meetings and client meetings to provide information about VSP to attendees; available for occasional overnight travel
Contingent on the LOB may support Sales Representatives for any inquiry related to their customer orders
Contingent on the LOB may be the first point of contact for Sales Representatives not related to customer orders
Contingent on the LOB may process claims based on business needs workflow fluctuations
Job Specifications
Typically has the following skills or abilities:
One to two years of customer service experience in handling moderate to complex customer inquiries in call center insurance manufacturing software telecommunications retail or eyewear industries
Available to work any shift including weekends holidays and/or overnight
Demonstrated internet knowledge and understanding of basic internet browser settings
Demonstrated ability to work with multiple software programs simultaneously
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires
Effective written communication skills to clearly document customer situations as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem solving negotiations and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen process transactions and interact with customers simultaneously in a fast-paced environment
If this position acts as a third-party administrator (TPA) for processing payments then candidates will be subject to a credit check
In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks the following internet and equipment (provided by VSP Vision) are required:
OS (VSP Provided) Windows 10

CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz)

Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory

Hard Drive (VSP Provided) 256GB Solid+L280 State Hard Drive

VSP Provided Wired Headset Yes

Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes

Download Speed (per user on home network) 50 Mbps

Upload Speed (per user on home network) 10 Mbps

Loaded Latency < 150 ms
This is a part-time work-from-home position. Up to 25 hrs per week.

#LI-VISIONCARE
#LI-REMOTE

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age gender race color religion sex national origin gender identity sexual orientation disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Click Here : Apply Now