Job Responsibilities : Call Center Specialist – Remote – Full Time $20.00/hr
Salary : $18.50 an hour
Company : Community Health Center
Location : Remote
Job Description:
– Accurately logging the client system query
– Raising an IT ticket and case number for IT to resolve
– Capturing the details of the query from the client that will enable IT to diagnose and resolve the query
– Driving and tracking the resolution of the ticket against the client and IT SLAs keeping in close contact with IT
– Keeping the client informed of status and progress to resolution
- Act as the primary interface between the client and BSI for system queries by:
– Accurately logging the client system query
– Raising an IT ticket and case number for IT to resolve
– Capturing the details of the query from the client that will enable IT to diagnose and resolve the query
– Driving and tracking the resolution of the ticket against the client and IT SLAs keeping in close contact with IT
Keeping the client informed of status and progress to resolution
Click Here : Apply Now