Call Center Jobs from Home Applying Soon 2021

By | April 13, 2022

Job Responsibilities : Business Quality Specialist – Call Center

Salary : $14 per hour

Company : Tesla

Location : Remote

Responsibilities

  • Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls.
  • Participates in call calibration exercises.
  • Participates in internal listening sessions.
  • Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.
  • Provides regular feedback to Quality Leadership regarding call trends or compliance issues that may arise.
  • Works with Quality Leadership to continually define Quality Assurance guidelines.
  • Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards.
  • Become a subject matter expert in all business segments
  • Offers suggestions for process improvement to foster exceptional customer experience.
  • Assists with the creation and updating of procedure/training manuals.
  • Maintains overall objectivity in supporting consistent and superior customer service.

Education/Experience

  • Vision & dental plans (including orthodontic coverage)
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k), Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Paid Time Off, and Paid Holidays
  • Back-up childcare and employee discounts
  • Candidates must successfully complete and pass MVR background check

Click Here : Apply Now