Call Center Customer Service (Work from Home) 2021

By | April 13, 2022

Job Responsibilities : Call Center Customer Service, Fitness (Remote Seasonal Position) $15/hr

Salary : $15 an hour

Company : American Specialty Health Incorporated

Location : Remote uS

Educational requirements : High School

Responsibilities

  • Demonstrates knowledge and understanding of all ASH Fitness products and programs.
  • Answers incoming calls on the ASH telephone system in a professional, accurate, timely and courteous manner.
  • Ascertains the nature of the call and records information in the appropriate system.
  • Provides answers to member questions by following standard policies and procedures.
  • Interacts in a positive, respectful manner and establishes and maintains cooperative working relationships with internal and external customers.
  • Coordinates collection of necessary information, including member co-pays or payments when necessary.
  • Forwards documentation to Research Team for follow up if issue requires additional action.
  • Analyzes information, problems, issues, situations and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs.
  • Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.

Qualifications

  • High school diploma or equivalent required.
  • One-year experience performing customer service duties; inbound call center experience preferred.
  • Experience in healthcare preferred.
  • Basic experience with MS Office.

Core Competencies

  • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
  • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
  • Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
  • Ability to effectively organize, prioritize, multi-task and manage time.
  • Demonstrated accuracy and productivity in a changing environment with constant interruptions.
  • Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
  • Ability to exercise strict confidentiality in all matters.

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