Blue Cross & Blue Shield of Mississippi – Work at Home with Urgent Hiring 2022

By | July 21, 2022

Job Responsibilities : Customer Support Specialist, Agent & Sales – Trainee

Salary : $16.70 per hour

Company : Blue Cross & Blue Shield of Mississippi

Location : Flowood, MS 39232 US

Customer Support Specialist

Job Summary:

The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction information or assistance by conducting effective research on matters related to myBlue pharmacy enrollment billing benefits and claims inquiries to ensure first call resolution is achieved.

This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.

Job-Specific Requirements:

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  • Must have a Bachelor’s degree with at least a 3.0 GPA.
  • Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
  • Excellent active listening skills in order to clearly understand members’ issues.
  • Must possess excellent communication skills to ensure a professional company image is projected at all times.

Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience expertise and dedication to work for our customers.

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