Best Remote Work from Home Jobs | Customer Service Rep (Remote)

By | August 6, 2022

Job Responsibilities : Customer Service Rep (Remote)

Salary : $16 per hour

Company : Designer Brands (DSW, Camuto Group)

Location : Remote US

Educational requirements : High School

Brand: Camuto Group
Req #: 135415
Location Name: Home Office Columbus
Department: Customer Service Center

**This position is 100% remote**


General Summary

The Customer Service Agent builds strong customer relationships loyalty and retention by providing exceptional customer service through email phone and chat. Ability to present understand and be knowledgeable of products and promotions while demonstrating passion accountability collaboration and humility.


Reports to:
Customer Service Leader

Essential Duties and Responsibilities:

  • Create a remarkable customer experience by being helpful friendly efficient and knowledgeable through email phone and chat
  • Contacts customers to resolve issues or poor reviews resolves based on pre-defined scripts and resolutions escalates where required
  • Communicate with customers to help with product inquiries sales loyalty program information customer service questions order status inquiries via phone email and chat
  • Collaborate with leadership business partners and internal associates to enhance the customer experience by communicating to correct and prevent customer complaints/issues suggesting improvements that enhance company communications (i.e. FAQ’s website)
  • Works effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business-related issues
  • Provide prompt and friendly customer support across all channels on issues ranging from simple to complex
  • Process orders and returns
  • Troubleshoot technical and billing issues for customers
  • Provide product recommendations and style advice when needed
  • Meet and exceed service accuracy and productivity expectations
  • Assist with various projects


Required Skills:

  • Must possess our customer service behaviors of helpful friendly efficient and knowledgeable
  • Ability to provide exemplary customer service on a consistent basis
  • Excellent communication/interpersonal skills both verbal and written (writing sample may be required)
  • Ability to navigate through multiple computer systems
  • Ability to quickly adapt to change
  • Must have ability to resolve customer issues effectively and in a positive enthusiastic manner through written communication (chat or email)
  • Ability to handle all responsibilities of Customer Service Representative position (or equivalent)

Experience:

  • Customer service experience

Preferred Qualifications:

  • Call center experience
  • Computer skills

  • Prior experience in customer service for ecomm brands a plus.
  • Prior experience utilizing Zendesk or similar CRM a plus.


Education:

  • High School Diploma or equivalency required


Details:

Full Time – 32+ hrs
Schedules available:

  • Sun – Thurs
  • Tues – Sat

Must be available between 9am and 5pm EST on the above dates

Click Here : Apply Now