Best Paid Remote Jobs | American Express Global Business Travel

By | August 6, 2022

Job Responsibilities : Dedicated Account Representative

Salary : $57800 per year

Company : American Express Global Business Travel

Location : Remote US

Dedicated Account Representative ( DAR)
The DAR is a key member of the Global Client Team and will be the day-to-day contact responsible for activities that drive program optimization improved compliance and customer satisfaction. The DAR will also be a people leader to a dedicated team of onsite account specialists ensuring account satisfaction via relationship management and customer servicing is achieved. This position reports to the Global Client Manager engages daily with client travel managers and key personnel works with finance in preparing and ensuring the accuracy of client monthly statements.
Executes on business plan and strategies with the Global Client Manager to include:
Business Program Performance:
  • Support customer initiatives with respect to technology products beneficial to client program
  • Updates monthly scorecards and leads discussion addressing program performance against goals.
  • Collaborate with Traveler Care managers in developing Operational Effectiveness
  • Engages in the quarterly business reviews supporting content and metrics
Financial Management
  • Assists with preparation and delivery of customer settlements
  • Reviews monthly client invoices; approves for client submission; ensures timely receipt of payment.
  • Review and analyze client data and present recommendations on an ongoing basis
Client Satisfaction
  • Monitors tracks and records customer satisfaction and ratings
  • Manages Customer Survey process and provides analysis and action plan in response to results.
  • Collaborates with Operations Managers to ensure that all levels of client satisfaction are met.
  • An understanding of business travel operations mid-office and back-office tools/processes.
  • Ability to analyze and evaluate data to identify cost reduction opportunities
  • Skilled in understanding financial data to complete monthly settlements.
  • Adaptability and flexibility to take on additional ad-hoc tasks to support client requirements
  • Provide functional expertise and support on pre/post implementations of travel related solutions.
  • Reliability and a strong focus on delivering to a consistently high quality and level of accuracy.
  • Strong communications skills.
  • Skilled with Microsoft Office (Excel Access PowerPoint and Word).
  • Problem solving skills: ability to listen identify the root cause offer appropriate recommendations and determine the best resolution.


United States – Virtual Location

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