Job Responsibilities : IDCF Fraud Analyst
Salary : 19 per hour
Company : CIBC
Location : Remote CA
We’re building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
IDCF Fraud Analyst will be responsible for identifying analyzing and conducting investigations of client transaction activity in order to determine possible fraud or unusual activity. Using your strong analytical skills you will take appropriate actions to mitigate losses on suspected fraudulent activity. You will maintain superior customer service level in dealing directly with both internal and external clients. You will be responsible for both IDCF (Debit card transaction Alerts) and Wires functions.The start date for this role is August 22nd 2022. This position requires you to available Monday to Sunday 7am to 12am and Saturday 7am to 10pm. This is a full-time and shift oriented role with an opportunity to potentially work from home.We have embarked on an Agent@Home remote work program. All employees may be given the opportunity to work from home if you can meet the Agent@Home program requirements and are able to attend your primary work location within two hours’ notice.Agent @ Home Program RequirementsAbility to work independently in a private and quiet workspace (ie. in a room or office with a door that closes) Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps) Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of serviceHow You’ll SucceedAnalysis – Exercise decision making skills while reviewing customer’s profiles transactions banking history and cheque images to minimize loss and protect CIBC and our clients privacy.Data Collection – Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.Collaboration – Interact directly with CIBC clients branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other Client Account Management (CAM) teams to compile data complete investigation reach resolution and share best practicesWho You AreYou can demonstrate experience in COINS/ECIF PRM RCM CRS/ICBS Excel and Outlook.You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.Values matter to you. You bring your real self to work and you live our values – trust teamwork and accountability.
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contactMailbox.email@example.com
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
Toronto 750 Law Ave.W. EG
Analytical Thinking Communication Risk Management Teamwork