we strive to build value for the people who choose us every day: our people our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up – as individuals and as a team – to accomplish our strategy.
Flexible Work Arrangements (FWA) & Hybrid Work Environment Options
For additional information please contact the recruiter for a complete job description.
Note: The external title has been changed to align with industry standards. The internal job title will be: “Customer Service Representative.”
CWB National Leasing. Equipping your business for growth.
CWB National Leasing is Canada’s largest and longest-standing equipment financing company – helping business customers secure equipment with our full range of financing services in agriculture construction transportation forestry health care commercial and golf and turf equipment industries. We’re Canada’s equipment financing experts!
Our Collections Officer are the face and voice of CWB National leasing providing our “Customer First” approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties.
Our Contract Administration Department is an integral part of our business and is accountable for providing critical core business/technical knowledge problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements.
Customer service. Lease administration. Process optimization.
Respond to customer inquiries and concerns
Secure payments in a professional equitable and timely manner
Work in partnership with clients to resolve disputes and negotiate best possible solutions
Exercise discretion and respect the confidentiality of all customer and vendor transactions
Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession write off legal action)
Foundational knowledge and experience to grow from
Minimum 2 years’ experience in: Administration or Client Services within Banking Financial Services Credit or Collections
Ability to accurately set up and clearly document payment arrangements
Capability to think proactively and resolve problems logically and efficiently
Keen attention to detail with proven experience maintaining accurate documentation
Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment
Intermediate in MS Office and the ability to quickly learn other applications and programs
Working knowledge of compliance laws pertaining to Collections would be considered a strong asset
Skills and competencies that will take you further
Customer focused. Service orientated. Administratively proficient.
Customer focused: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner.
Adaptable: Are comfortable working in a high-volume fast paced setting where you are required to identify and respond to changes quickly addressing customer inquiries or concerns.
Administratively proficient. Respectful of information and data you are accurate and thorough in your approach execution & follow up.
Confident & assertive. Sound in your knowledge you deliver communication with tact & diplomacy.
Organization and time management. You have the knack to effectively manage several priorities simultaneously.
Optimizer: Commitment to working and contributing to continuous improvement of internal processes.
Technically proficient. You are comfortable with Microsoft Office Suite of products and are adapt at learning new software as needed. Keyboarding & mousing are required skills.
Team player. You work well with colleagues while striving to meet personal goals.
Put your career in drive with CWB National Leasing. Apply today.
Why work with us?
Winners of Canada’s Most Admired Corporate Culture 2020
& recognized as one of 50 Best Workplaces in Canada by Great Places to Work
Your voice matters. Help us shape our voice around important social & cultural matters.
The opportunity to make a difference. Build a team. Make an impact. Put your mark on the CWB landscape.
Flexible work arrangements. Make work make sense for you. Remote work. Relocation. Compressed work weeks & more!
Physical health and mental fitness
are priorities. Generous time away to practice self-care and family-care with 100% company paid benefit & support programs.
Community giving. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support.
Bring your whole self to work. Inclusion is a journey requiring practice & experience that results in a powerful outcome.
Innovation. Learn. Grow. Enhance. At CWB we play to win. When we fail we fail forward.
Connection. Join participate lead an employee regulated group (ERG). Find a community within the CWB family.
Organization wide coaching services. Strategic career design is something we work hard to deliver for all employees.
Recognition. Peer to peer recognition program. Both “in the moment” and monumental!
Financial rewards. Yup! We pay you too. Base
plus performance incentives.
Retirement investment strategy. You can’t work forever so we have a RRSP contribution & matching program with financial advisors at the ready to help you make the most of your wealth.
Company ownership. The knowledge and opportunity to impact the bottom line and be rewarded for it – every day with our employee share purchase plan.
Equip your career with CWB National Leasing. Apply today.
#DiscoverCWB #LI-GL1 #GL1
As an equitable employer CWB Financial Group is committed to providing a safe and
where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity respect and equality are non-negotiables. If you require
during any part of the recruitment or selection process please reach out.
- Position closes at 12:01am on the close date identified below.