Bank of America Remote Jobs | Lead Operations Representative Jobs for Freshers 2022

By | April 13, 2022

Job Responsibilities : Lead Operations Representative

Salary : $19 per hour

Company : Bank of America

Location : Remote

 Job Description:

  • Individual contributor role that demonstrates leadership qualities as Lead Operations Representative.
  • Processes transactions in one or more of the company’s internal operations to support domestic and international consumer commercial and wholesale bank businesses or services functions.
  • Responsibilities may include: basic level reporting customer service support reviewing and processing transactions for item processing sorting using electronic or mechanical equipment MICR/image lockbox remittance processing and performing other support operations functions as required.
  • Maintains internal operational controls and ensures they meet bank standards.
  • Ensures quality service and effective and efficient operations support for the assigned area’s internal business partners and/or external customers/clients.
  • Performs all the functions required at the Lead Ops Rep level and will serve as the workflow coordinator and subject matter expert for LCOP.
  • Able to strategize and prioritize to meet client deadlines.
  • Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities.
  • Will serve as peer coach and provide guidance and direction to team members.

Required Skills:

  • Internal bank system experience e.g.(KATS VICOR RIDS)
  • Ability to work under pressure in a team environment
  • Excellent interpersonal and communication skills
  • Comfortable interacting with senior management and internal business control partners

Other Qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools technology and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect connect and meet the diverse needs of our clients and employees around the world

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