Arthrex Jobs | ACT Call Center Jobs | Technical Service Representative Work from Home

By | April 13, 2022

Job Responsibilities : Technical Service Representative I (Remote)

Salary : $14 per hour

Company : Arthrex

Location : Remote US

Educational requirements : High School

Essential Duties and Responsibilities:

  • Intake and route product related issues through ticketing system
  • Facilitate customer service functions such as account credits product exchanges upgrade or replacement
  • Interface with external customers such as distributors sales reps and various medical professionals to ensure customer issues are resolved in a timely manner
  • Collaborate effectively with internal customers such as Quality Logistics Contracts and Customer Service teams to ensure customer issues are resolved in a timely manner
  • Maintain accurate updated documentation while performing essential job duties
  • Manage clean hand-off of customer service requests to appropriate Arthrex team
  • Effectively communicate and partner with teammates and colleagues
  • Keep up to date on administrative responsibilities such as maintaining customer and Arthrex service records
  • Support the Technical Assistance Center team by providing accurate and timely RMAs

Experience

  • Experience working directly with customers and sales representatives in a customer service capacity required
  • Knowledge and Skill Requirements/Specialized Courses and/or Training:
  • Strong time management and organization skills and ability to juggle multiple responsibilities
  • Strong communication (written and oral) and presentation skills.
  • Ability to work comfortably across different areas of the business

Skills

  • Knowledge of ERP and CRM systems and best practices
  • Proper capture and documentation of customer inputs
  • Ability to research and triage customer needs and communicate across relevant teams
  • Strong sense of ownership and responsibility
  • Calm patient demeanor when working under pressure

Click Here : Apply Now