Job Responsibilities : RCC Customer Service – Spanish Language Specialist
Salary : $18 per hour
Company : Apple
Location : Remote us
Key Qualifications
- Fluency in the Spanish language with excellent verbal, reading, writing and comprehension skills
- Excellent English reading comprehension and writing skills
- Demonstrates a passion for outstanding customer focus
- 2-3 years of excelling in a sales, customer service, or support role – with the majority of experience in a customer-facing role
- Adept at navigating ambiguous customer situations
- Routinely demonstrates listening skills and is attentive to customer needs
- Skilled at customer engagement
- Maintains composure across a variety of customer and peer interactions
- Embodies approachability with peers and customers alike
- Delivered consistent results in previous roles
- Ability to multi-task and navigate multiple, different work streams and tools
- Ability to work independently with limited supervision
- Exhibits patience during complex customer issues
- Willingness and ability to appear on live video with co-workers
- Willing and able to work a schedule from 6:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year.
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