Apple Home Advisor US – Apple Support College Program – Texas Tech University

By | August 25, 2022

Job Responsibilities : Apple Support College Program – Texas Tech University

Salary : $38 per hour

Company : Apple

Location : Remote US

We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. At Apple you’ll not only support technology you’ll support people! This position is located at home from any city across the US that has available internet infrastructure. You do not need to live in the city this is posted in to be considered.

Key Qualifications

  • Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Potential for tailoring communication style for differing audiences
  • Able to self-manage and work independently in a fast-paced constantly changing environment
  • Teamwork mentality with aptitude for sharing expertise and appreciating feedback
  • Effective time management including the ability to multi-task organize and prioritize
  • Ability to research and grasp technical information across multiple tools while talking with customers
  • iOS Smartphone Tablet PC or Mac experience
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges

Description

As an Apple Support At Home Advisor you will be supporting many of our popular products from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact you’ll be the friendly voice of Apple providing world class customer service troubleshooting and technical support. We’ll rely on you to listen to our customers and use your technical knowledge creativity and passion to meet their needs — and remind them that behind our awesome products are amazing people. Because we believe our individual backgrounds perspectives and passions help us create the ideas that move all of us forward. We’ll train you to be the best. This position comes with competitive pay tuition reimbursement phenomenal benefits eligibility to participate in our company stock plan or awarded stock time off discounts on Apple products and dedicated resources to support your ongoing growth and career development! Working for Apple isn’t the only benefit. You’ll have the opportunity to work from home be connected to a diverse collective of individuals earning where you learn. To excel in this environment you’ll need the discipline and ability to work remotely from coworkers and management.

Education & Experience

Students must be enrolled at a four-year university in the U.S. pursuing a bachelor’s degree or higher Computer Science Business Engineering and Computer Information Systems majors are preferred 2.7 GPA preferred

Additional Requirements

  • Availability to attend approximately up to nine weeks of required online training on a fixed schedule that may include weekends (Training may be either 24 or 40 hours per week depending on hire date)
  • Successful completion of a pre-employment assessment and background check
  • Successfully complete initial training
  • Minimum typing speed of 40 WPM while in conversation with customers
  • A quiet workspace ergonomic chair and desk

Click Here : Apply Now