Apple at Home Advisor – Remote Work 2021

By | April 13, 2022

Job Responsibilities: Apple Support College Program

Salary: $21 per hour

Company: Apple

Location: Remote Work

Description

As an Apple Support At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. 
Working for Apple isn’t the only benefit. You’ll have the opportunity to work from home, be connected to a diverse collection of individuals, earning where you learn. To excel in this environment, you’ll need the discipline and ability to work remotely from coworkers and management.

Key Qualifications

  • Real passion for customer service and ownership of the customer experience, including comprehensive issue resolution
  • Potential for tailoring communication and style to differing audiences
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Teamwork mentality with an aptitude for sharing expertise and appreciating feedback
  • Effective time management including the ability to multi-task, organize and prioritize

Education & Experience

 Students must be enrolled at a university in the U.S. 2.7 GPA preferred

Additional Requirements

  • Availability to attend approximately 6-9 weeks of required online training on a fixed schedule that may include weekends (Training may be either 24 or 40 hours per week depending on hire date)
  • Minimum typing speed of 40 WPM while in conversation with customers
  • A quiet workspace, ergonomic chair, and desk
  • High-speed Internet service (10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency) from a reliable provider
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