Job Responsibilities : Customer Care Representative I – Remote – PS65633
Salary : $14 per hour
Company : Anthem
Location : Remote US
Educational requirements : High School
Customer Care Representative
This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training team engagement equipment pick-up or support if associates have ongoing IT issues.
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
- A customer advocate willing to listen and find creative solutions to address and resolve customers questions issues or concerns
- A composed individual able to multi-task navigating multiple computer applications and working efficiently while communicating and serving the customer
- Must have a strong work ethic and sense of responsibility to your teammates and our members demonstrated by the simplest things like being on time and available to meet member’s needs to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
- Flexible and quick learner willing to adapt to changing customer and business needs.