Anthem Customer Service Jobs Work from Home Apply Now 2022

By | April 13, 2022

Job Responsibilities : CSR

Salary : $15 per hour

Company : Anthem

Location : Remote

Primary Duties 

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits provider contracts eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking information gathering and troubleshooting.
  • Requires limited knowledge of company services products insurance benefits provider contracts and claims.
  • Seeks understands and responds to the needs and expectations of internal and external customers.
  • Required to meet department goals.

Click Here : Apply Now