American Express Work from Home Online Applied 2022

Role & Responsibilities:

• Deliver extraordinary service on inbound calls in a fast-paced structured customer care environment by following our Customer First philosophy
• Consult with card members to understand their needs and tailor unique solutions for each customer reinforcing the benefits of card membership providing relevant product offers that deepen customer engagement and result in measurable value for our card members
• Continuously improve on key selling skills including building rapport understanding customer needs handling objections and closing sales
• Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information as needed
• Use tools and resources to identify custom solutions and anticipate customer needs in our commitment to maintain a first point of contact resolution
• Meet and exceed performance goals that include but are not limited to customer survey results sales rates quality goals compliance regulations and productivity targets

Minimum Requirements:

• Proven success in a customer service and consultative sales environment (two years+) with a passion for building customer loyalty through exceptional listening consultative relationship building resourcefulness and strong written and verbal communication
• Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
• Passion for consultative sales recommending products or solutions tailored to each customer
• Resilience needed to efficiently manage a steady stream of customer calls while balancing performance to meet a variety of metrics effectively manage through change and remain positive in difficult situations
• Ability to adapt communication style to a wide variety of personalities and situations
• Commitment to implementing feedback as a means to achieving individual and team performance goals
• Technical savvy to multi-task and navigate through multiple Windows-based applications with speed and accuracy
• Timeliness and reliability as it is imperative you are at work on time and adhere to your schedule each day
• A secure home office free from background noise or other distractions
• Residence in one of 49 states where we currently hire (excluding Alaska)
• Flexibility to work in a 24/7 environment (may include night and weekend shifts)
• High school diploma or equivalent required; bachelor’s degree preferred; education benefits available
• This is a virtual work from home position. If you live within 35 miles of one of our service centers (Phoenix AZ or Sunrise FL) please review our Careers site for positions located at one of these centers. Current American Express employees are not eligible to move from an onsite position to a Home Based position at this time
• Workplace Flexibility: Full time. Shift flexibility requirements
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives